COMMUNITY SOLUTIONS INC CUSTOMER SERVICE CHARTER

The Management and staff of Community Solutions Inc maintain and strive to continuously improve a Customer Service Charter that:

·  Recognises the individual’s right to access & equity;

·  Recognises the individual’s right to privacy;

·  Client/customer focused;

·  Treat people as we expect to be treated;

·  Provides the best service possible within our capacity to clients at all times;

·   Assists clients to formulate an individual solution to their problem;

·   Is responsive to client needs;

·   Complies with State and Federal Government legislation.

COMMUNITY SOLUTIONS INC QUALITY POLICY

The Management and staff of Community Solutions Inc maintain and strive to continuously improve a Quality Management System that:

·  Upholds the Organisation’s Mission, “To be a catalyst for positive change in the Peel Community”;

·  Ensures those community members in need of our services receive quality assistance;

·  Is responsive to the requirements of all our programs stakeholders needs and requirements;

·   Provides a constructive and supportive career environment to its personnel;

·   Is responsive to the philosophies and objectives of the Board of Management;

·   Follows the guidelines set out in the internationally recognised standard, ISO9002.

Community Solutions Inc’s Board of Management establishes further business objectives for the organisation.

These Policies are upheld by the organisation’s management and staff.